Procedure For Customs Clearance When The VNACSS/VCIS System Is Out Of Order 

Quy Trình Thực Hiện Thủ Tục Hải Quan Khi Hệ Thống VNACSS/VCIS Gặp Sự Cố

On November 1, 2024, the General Department of Customs issued Decision No. 2537/QD-TCHQ, guiding enterprises to carry out customs procedures for goods when the VNACCS/VCIS system encountered a complete breakdown. 

Key points of Decision No. 2537/QD-TCHQ and its procedures include: 

Applicability: 

  • When the VNACCS/VCIS system has a complete breakdown, it is impossible to carry out e-customs procedures. 
  • Other professional support systems are still operating normally. 

Temporary paper-based customs procedures:  

  • Customs procedures for exports and imports. 
  • Customs procedures for goods in transit, transshipment, export, import, or transfer to another customs location under independent transportation procedures.  

Principles of handling system failures:  

  • For declarations already registered and assigned a number on the VNACCS system: The customs authority will print two copies of the declaration from the auxiliary system (V5) to proceed with customs clearance under this procedure. 
  • After the VNACCS/VCIS system is restored, the assigned customs officer will update the processing results into the system. 
  • For declarations that have not been registered and issued numbers on the VNACCS system, enterprises declare customs on paper declarations.  
  • For goods transported independently, enterprises declare the use of the form “transport list”, number 21a/BKVC/GSQL in Appendix V of Circular 39/2018/TT-BTC.  
  • For other information that needs to be additionally declared but is not on the paper declaration (for example, anti-dumping duty), the customs authority will guide the declaration in the blank criteria and clearly state the contents. 

Other contents are also detailed in this document:  

  • General principles, channeling principles.  
  • Detailed procedures for customs clearance of exported goods. 
  • Specific steps for customs clearance procedures for exported, imported goods, and goods transferred under independent transportation procedures. 

Details of the decision: see here.

Effective Date:  

  • The decision takes effect upon notification from the General Department of Customs about a VNACCS/VCIS system failure. 
  • The General Department of Customs will announce the cessation of this decision once the VNACCS/VCIS system is restored. 

(According to Decision 2537/QD-TCHQ dated November 01, 2024)

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